Terrific customer service
Feb. 23rd, 2007 05:53 pmYou probably already know about Heidi's and my problems with scented products. I discovered on my last trip to Lee Valley tools here in Ottawa that there had been scented products installed in the store.
I emailed Robin Lee about this, and well, the story is below...
>> -----Original Message----- >> From: David O'Heare >> Sent: Wednesday, February 21, 2007 12:33 PM >> To: Lee, Robin >> Subject: A gripe >> >> Hi Rob. >> >> I was in your Ottawa store a couple of days ago, and noticed a new >> addition to the order desks, an addition that causes me physical pain. >> >> I'm talking about the Purell dispensers. >> >> It doesn't matter whether the stuff works or not; that's not the issue. >> The heavy fragrance that they add to the sanitizer causes me blinding >> headaches. >> My wife's reaction is different -- she gets stupid, and clumsy, and >> then has diarrhea. A large percentage of our friends (more than half) report >> similar problems. >> >> There are unscented hand sanitizers out there, Rob. If there's a need >> for a hand sanitizer in your store, please use an unscented variety. (Though >> I personally don't think that little pencils and public keyboards are >> dangerous disease vectors :-) >> >> Thanks, >> >> Dave O'Heare >> > ----- Original Message ----- > From: "Lee, Robin" > To: "David O'Heare" > Sent: Wednesday, February 21, 2007 12:44 PM > Subject: RE: A gripe > > >> Hi Dave - >> >> I'll pass that one on - I can't stand scented stuff either... I hadn't >> seen that change yet! >> >> Cheers - >> >> Rob >> >> -----Original Message----- > From: David O'Heare > Sent: Wednesday, February 21, 2007 5:38 PM > To: Lee, Robin > Subject: Re: A gripe > > Rob: > > Thanks very much. We really appreciate it. > > Cheers, > > Dave O'Heare > ----- Original Message ----- From: "Lee, Robin" To: "David O'Heare" Sent: Friday, February 23, 2007 10:07 AM Subject: RE: A gripe Hi David - Purell is toast.... :) Cheers - Rob
So, polite but definite complaints can have the desired effect.
If you were wondering, I have corresponded with Robin in the past. He's a very smart guy, and he's driven.